There
will be a clear and
measurable improvement in the key metrics that drive your business
performance. Whilst each business is unique the type of performance
areas City Process Management can impact for you are:
Increased people, process & IT productivity across ALL locations
- Significant productivity improvement in critical processes within 90 days
- Helping you drive out service & IT operations costs whilst improving
service
- Producing more output for the same investment
- Achieving 'more for less' with your existing staff and
resources
- Getting
your offshore and outsourced operations matching the productivity and
service quality of your highest performing inhouse teams
- Aligning your processes to deliver more successful outcomes for your
customers
- Helping you stop the dumb stuff that gets in the way
of doing a great job for your customers
Significant tangible improvement in your key business performance measures
- Deliver 10-15% productivity improvements
within 90 days in critical back office processes
- Reduce external sourcing costs by an average of 13%
- Eliminate 50% of the service quality difference
between offshore or outsourced functions within 90-120 days
- Reduce customer attrition due to service issues by
30% within 90 days
- You can reshape your IT project portfolio to reduce
project spending by 25% and realise higher cost reductions
- You can implement more extensive offshoring to
realise 25-65% cost reductions without impacting service levels
- An overall cost reduction of at least 10-15% within
your overall IT and back office spending whilst improving service
quality to customers
For more detailed case studies click here.
To find out more about how we can possibly help you, why not contact
us today?
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"John throws ideas on the table that force you to think.
John has the uncanny knack of throwing in the novel idea that enable
you to anticipate future trends. Put him in any setting where human
beings are involved and he'll add value."
Martin
Toogood
Former CEO of B&Q and Habitat
"Our
concern going in was that the process would drag on for months.
However. John's methodology meant we were actually realising tangible
results within 120 days."
Lee Gladwell - AXA Insurance
Head of Corporate Markets
“John is one of the brighter
people that you'll come across in the business world, but what really
sets him apart is that he combines high-wattage brainpower and creative
solutions with the ability, willingness, and attention to detail needed
to implement on a tactical level. He was a key player in the turnaround
at AOL Europe.”
Jason Seiken, VP, Content and Programming, AOL Europe If your challenges are difficult, complex and urgent, then to find out more about how we can help you contact
us today!
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